Privacy Policy

We (Challenge Wales, Charity No: 1111859) are committed to protecting and respecting your privacy and take this very seriously.

The purpose of this Privacy Policy is to inform you what kind of information we may gather about you when you visit our website, how we may use that information, whether we disclose it to anyone, the choices you have regarding our use of that information, and how you can correct that information. We may change this Privacy Policy at any time, and using or accessing a website to which it relates indicates your acceptance of this Privacy Policy and of any changes to it.

Who we are

We are Challenge Wales. Our registered office is: 12 Coopers Yard, Curran Road, Cardiff, CF10 5NB and our company number is 05342397.

What we collect

If you subscribe to join our mailing list we will ask for information that may include your name, address, email address, telephone number, age, gender, occupation, credit card details, details of sailing experience /hobbies and details you are interested in receiving further information on.

Occasionally, we may offer visitors to our website an opportunity to participate in a survey or competition. We may also run competitions and surveys in magazines, newspapers, radio, television, by direct mail, with third parties including on their websites and on other similar media. Information collected by Challenge Wales when you participate may include your full name, age, postal address, email address and telephone number. This will only be used for the purpose of the survey and competition and will not be used for marketing purposes unless you have consented.

Some of our marketing activity/functions on our website may include a ‘recommend a friend’ promotion. In this case your details may be provided to us by somebody who knows you. The person who has passed your details onto Challenge Wales for this activity will need to advise you and have your permission to send your personal details to us. Your personal information will be handled in the way as detailed in this Privacy Policy.

What we do with your personal information

By becoming a subscriber or by making a booking either on this website or through the Challenge Wales office you consent to receive from us our e-newsletters/marketing and details of special offers or products which we may think may be of interest to you.

Your information will be held for our internal use to allow us to improve the services and products we offer, your customer experience, and to enable us to comply with our contractual obligations.

If you telephone us, calls may be recorded for training and quality purposes.

We will only share your personal information with our authorised travel service providers, and only as necessary in order to complete a transaction that you have specifically requested.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

Your details may be provided to security or credit checking companies, public authorities such as customs/immigration if necessary, or to others as required by law.

We may also pass your details to any successor to our business (or any relevant part of it).

Information you provide may also be used for statistical purposes. For further details please refer to the section ‘IP addresses and Cookies’.

Consent

By disclosing your personal information to us on our website, by email, through a donation/fundraising form or over the telephone, you consent to the collection, storage, processing and other use of your personal information by us in the manner set out in this Privacy Policy. Some information and emails sent to us or appearing on the Challenge Wales Facebook page (or similar media) may be used as testimonials or case studies but no email address or contact details will be displayed.

How to unsubscribe

If you subscribe to receive email, direct mail or other marketing communication from us, you can unsubscribe at any time by clicking on an unsubscribe link on the email or by contacting us at:

Data Controller, Challenge Wales, Challenge Wales, 12 Coopers Yard, Curran Road, Cardiff, CF10 5NB or email: datacontroller@challengewales.org

If you do not want your details used for marketing purposes please advise us at the above address.

How we protect your information

The data we collect from you will be stored within the UK. By submitting your personal data you agree to the storing and processing of this data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

We may send your details outside the European Economic Area (EEA), e.g. if a sailing trip takes you outside the EEA and a hotel/travel service provider needs to be advised of your details. Due to the global nature of the infrastructure of the internet please be aware that controls on data protection outside the EEA may not be as strict as in the UK.

IP addresses and Cookies

A cookie is a small file that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies identify the computer you are using, not you personally.

On www.challengewales.org we use analytics to understand which website pages you are visiting and to help improve the customer journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you. Analytics leaves cookies on your browser but this does not identify you personally.

We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit.

Links to third party sites

Our websites may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control websites which we do not operate, and are not responsible for their contents or your use of them. Inclusion of these links to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Access to information

You have the right to ask us in writing for a copy of the information which we hold about you (for which we may charge a statutory fee). Any request should be addressed to: Data Controller, Challenge Wales, Challenge Wales, 12 Coopers Yard, Curran Road, Cardiff, CF10 5NB. If you believe that any of your personal information that is held or being processed is incorrect then please contact us immediately at the postal address or email address below. Any information found to be incorrect will be corrected as soon as possible.

If at any time you believe that we have not adhered to these principles, please notify us by our contact form or write to us at: Data Controller, Challenge Wales, Challenge Wales, 12 Coopers Yard, Curran Road, Cardiff, CF10 5NB

Challenge Wales, registered charity no: 1111859
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